My skills

I specialise in bringing together requirements from users, stakeholders, team members and the organisation to design a clear and informed strategy for digital services and products.


I use service design methodologies and technical expertise to ensure that the solutions we design are what users need, and what the organisation requires.

I help to engage stakeholders in problem solving, embed design thinking in teams, and design and deliver excellent services.

  • Service design
  • User experience

  • User research

  • Stakeholder engagement

  • Agile methodologies
  • Lean thinking

  • Co-design

  • Training and mentoring

With a background in front-end web development and design, I have the technical expertise and context to support digital teams to deliver more effectively.

I have extensive experience in public sector work, and have worked with central government, local government, housing associations, charities and the NHS and a variety of other publicly funded organisations over the course of my career.

Feel free to email me or check out my LinkedIn for more information. You can also chat to me on Twitter.

Lily is smart, engaged and extremely knowledgeable.
— Sarah Carter, Comic Relief
Highly intelligent, articulate and considered. Incredible amount of knowledge and experience in working with lean, service design and usability.
— Joe Roberson, MOMO
Lily is smart, contentious, friendly and most importantly, a true expert within her field.
— Amber Larder, Teamspirit