Helping colleagues understand user needs through research at Agile Content Conf

The lovely Jonathan Kahn from TogetherLondon asked me to come to down to Agile Content Conf and have a chat with him about how user research can help our colleagues to understand user needs.

We spoke about using research in an agile process, getting your colleagues to participant in user research, understanding our colleagues objections to research, and getting started with research for the first time.