I’m an experienced workshop designer and facilitator. I love helping teams to solve problems and work together more effectively.
Guerrilla usability testing quick start
User research and usability testing has become a critical practice for any organisation running an online service, product or app.
My most popular workshop is the Guerrilla Usability Testing Quick Start; a one-day introduction to running your own usability testing.
Introduction to service design thinking
More and more organisations are turning to the holistic practices of service design to improve their service offering.
Service design is an end-to-end methodology, designing for both the service user (or customer) experience and the organisational processes that support and deliver that experience.
This one day workshop will be an introduction to service design thinking; introducing the core concepts and tools of service design through practical application.
Service and product strategy foundations
An intensive 5 day workshop designed to help you define, refine, record and visualise your service or product vision.
This workshop is currently in development, if you'd like to be the first to try it out; please get in touch for a discounted rate.